Refund Policy

Exchange Policy - Jani Silk

Policy Duration: You have 7 days to request an exchange from your purchase date. After 7 days, we cannot accept exchanges.

Exchange Requirements:

• Please provide a receipt or proof of purchase.
• Do not send your purchase back to the manufacturer.
• Items must be in the same condition as shown in the video, not damaged or missing parts due to any error from our side.

Sale Items:

• Only regular-priced items can be exchanged.
• Sale items cannot be exchanged.

Defective or Damaged Items:

• We only replace items if they are defective or damaged.

• If you need to exchange it for the same item, email us at info@janisilk.com

Shipping:

• To return your product, mail it to:

  info@janisilk.com

• I want you to know that you are responsible for paying the shipping costs for returning your damaged item. Shipping costs are non-refundable.

• If you receive a refund, the cost of return shipping will be deducted from your refund.

• The time it takes for your exchanged product to reach you may vary based on your location